Plain and readable — just like you'd expect from us. Last updated: October 2026.
Formuliermet.nl is a service of InnoDIGI, located at Sluiskeshoeven 8, 5244 GM Rosmalen (not a visiting address), registered with the Dutch Chamber of Commerce (KVK) under number 53581792, VAT number NL001889173B64. Contact: info@formuliermet.nl.
Formuliermet.nl is an online platform for building, publishing and managing forms, including features such as payments (via your own payment provider), reservations, rentals, registrations, donations, subscriptions, emails and statistics. We continuously develop the platform; features may be added, improved or changed.
You are responsible for keeping your login details confidential and for everything that happens under your account. We strongly recommend enabling two-factor authentication. Your details must be accurate and up to date.
The current plans and prices are listed at formuliermet.nl/tarieven. Subscriptions are invoiced in advance, monthly or annually, and are exclusive of VAT unless stated otherwise. You can cancel at any time; your subscription will then end at the close of the paid period. In the event of non-payment, we may downgrade your plan to the free tier.
Payments made by respondents through your form are processed via your own account with a payment provider (such as Mollie or Moneybird). We are not a party to this: the contract with the provider, the transaction fees and the payout are a matter between you and that provider. Keep your API keys safe.
When you publish, and periodically after that, you check yourself that your form works in full. That covers the fields, any emails and reports, and — where applicable — payments and subscriptions. What you see in Formuliermet.nl must match the details at your payment provider (such as Mollie). If someone starts a subscription or makes a payment, it must also be visible there.
A confirmation on screen, or the absence of an error message, does not mean everything is correct. Before you rely on the form, again after every change, and periodically after that, you check yourself: a test submission, the emails that go with it, the report, and — if you use payments or subscriptions — a real test in your payment provider's dashboard.
Our status can differ from the provider's, for example when a notification never arrives. For the payment or subscription itself, what the provider shows is what counts. We are not a payment service and do not guarantee collection.
We do not guarantee email delivery. Messages can be delayed, land in spam, or not arrive at all. Figures and reports are a tool, not accounts or bookkeeping.
You are responsible for the content, the logic and the settings of your form. You report a defect to us as soon as you can. A payment or subscription that is missing or different at the provider cannot be created there afterwards by us.
You will not use the platform for unlawful purposes, spam, deception, or content that infringes the rights of others. You will only send mailings to people who have consented to receive them. In the event of misuse, we may restrict or terminate forms or accounts — in the case of serious misuse, without prior warning. You indemnify us against claims by third parties arising from the content of your forms, from the data you collect with them, or from mailings sent without consent.
The data you collect with your forms remains yours. We process it only to provide the service, in accordance with our privacy policy. You can export and delete your data. After your account is terminated, we delete your data in accordance with the privacy policy.
We do our utmost to keep the platform continuously available and make daily backups, but we cannot guarantee uninterrupted availability. That covers the service itself (the dashboard and building forms), published forms that respondents open, and the API and webhooks. One of these can be reachable while another briefly is not.
A form, an API response or a webhook can fail to arrive, be delayed, or return an error, even without a notice in your dashboard. A missing response is not confirmation that a call succeeded. Connections on your side should allow for that.
A screen that loads, or that shows no error, does not mean every feature, connection or notification succeeded. Interruptions can come from maintenance, a fault, or a third-party service (such as your payment provider or email). Where possible, we carry out planned maintenance outside office hours. We do not promise an availability percentage. Damage from downtime falls under article 11.
The AI assistant and the free builder use models from external providers, currently Anthropic (Claude) and Google (Gemini, via OpenRouter); the current list is in the privacy statement. The result can be wrong, incomplete or out of date, even when no error is shown. You check yourself what the AI proposes or sets, before you publish it, send it, or rely on it. A confirmation you give is your own act.
The AI can turn a website, document, photo or list you provide into an order form. That does not always work: a page can be shielded, work only with JavaScript, or be put together differently than expected. And what does work can be incomplete or wrong: a product can be missing, and a price, description or photo can be incorrect. The result is a draft. You check the products and prices before you put the form live. Only provide sources whose texts and images you are allowed to use.
If you connect an AI app of your own to your account (for example via MCP), that app acts on your behalf, within the rights you give the connection. What that app does counts as your act. The data it requests goes to the provider of that app and falls under that provider's terms; we are not responsible for the app itself. We can limit or temporarily suspend the use of a connection, and you can always revoke a connection.
The AI can be switched off or briefly unavailable. Your forms, payments and the rest of the service keep working; only that help is missing for a while.
When you use the AI, we send your question and the data needed for that answer to that provider. That can be the setup of your form and — if you ask about submissions — the answers in them. A description in the free builder, without an account, goes there too. The provider processes them to produce the answer, under its own terms. We do not sell that data and we do not use it to train a model of our own. If you ask the AI nothing, we send nothing. That provider may process the data outside the European Union, including in the United States.
AI use is counted in tokens. Your plan includes a number of tokens each month. When those are used up, the AI stops until the next month, or until the account owner buys extra tokens under AI in the account. The rest of the service keeps working. Buying extra tokens is a one-off purchase: you see the price (excl. VAT) and the number of tokens beforehand, you receive an invoice, and the tokens are added to the account once it is paid. Purchased tokens do not expire. The monthly allowance is used first, then the purchased tokens. The tokens we provide for free do not create a right. We may suspend or remove them, for a time or altogether.
We strive to provide a reliable service, but we are not liable for indirect damages (such as lost revenue or loss of data due to causes beyond our control). Our total liability is in all cases limited to the amount you paid us in the twelve months preceding the event giving rise to the damage. This limit does not apply to damage caused by our intent or deliberate recklessness. Damage you could have seen with the checks in article 6, and which you did not report to us as soon as you could, is not ours to bear.
We may change these terms and conditions. We will announce important changes in advance by email or in the dashboard. If you continue to use the service after the effective date, the new terms will apply.
These terms and conditions are governed by Dutch law. Disputes will be submitted to the competent court in the district of Oost-Brabant, unless the law provides otherwise.