From received to delivered: give every submission your own status, such as Picking, Shipped or Delivered. Choose per status whether the customer gets an email, add labels like Urgent or Pickup, and update dozens of orders in one go.
A webshop works with Picking and Shipped, a course with Assigned and Placed, a repair service with Received and Ready for pickup. You set it up per form, and copy it from another form in one click.
Turn on an email for Shipped or Ready for pickup, and your customer hears about it right away. With your own subject and text, and the same placeholders as your confirmation email.
The AI assistant knows your statuses and labels. Ask which orders are still open, have it make a list, or move everything from yesterday to the next step in one sentence.
In your form's submissions, under the Workflow & labels button. Or copy them from another form.
Turn on a customer email per status, with your own text.
One by one or all at once, in the overview or via the AI assistant.
For anyone who handles orders, requests or sign-ups in steps — from club shops to repair services.
Everything works together in the same form — combine whatever you need.
The system tracks the payment status (paid, open, refunded) by itself. The workflow status is yours: how far along you are in handling the order. The two are separate, so a workflow status never changes anything about your revenue, refunds or webhooks.
No, only at the statuses where you turn on an email. It goes to the email address from the form, with your own subject and text.
Yes. Select them in the overview and choose a status or label; it then applies to all selected submissions. Via the AI assistant you can also do it by filter, for example ‘all paid orders from yesterday’.
Up to 20 statuses and 30 labels per form, each with its own name and color.
No. Copy the statuses and labels from another form in one click. If you duplicate a form, they come along automatically.
Yes, they appear as separate columns in the CSV export and when printing.
Create a free account, set up your statuses and see at a glance what still needs doing.